Account & Billing
Manage your account, payments, invoices, and subscriptions.
Creating an Account
You can purchase a single report without creating an account. However, registering gives you access to your report history, saved vehicles, and faster checkout for future purchases. To create an account, click 'Sign Up' and provide your email address and a password. You can also sign up using your Google or Apple account for faster onboarding. Account creation is free and does not require a payment method.
Payment Methods
VIN Detector accepts all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed through certified, trusted payment providers, ensuring the highest level of payment security. For business clients purchasing bulk packages, we also offer bank transfer (SEPA and international wire) and invoicing with net-30 payment terms.
Pricing and Packages
We offer single report purchases as well as multi-report packages at discounted rates. Package credits do not expire and can be used at any time. Business customers can access volume pricing tiers, monthly subscription plans, and custom enterprise agreements. Visit our pricing page for current rates, or contact our sales team if you need a tailored solution for your organization.
Invoices and Receipts
A receipt is sent to your email address immediately after each purchase. If you have an account, all invoices are also accessible from your dashboard under 'Billing History'. Business customers can configure their billing details (company name, VAT number, billing address) in account settings, and these details will appear on all subsequent invoices. If you need a duplicate or corrected invoice, contact our support team.
Refund Policy
If your report contains materially incomplete or inaccurate data that was available in our sources at the time it was generated, you may be eligible for a refund or a free replacement report. To request one, contact support with your order number and a description of the issue. Requests are reviewed within 3 business days. Note that a report accurately reflecting limited data availability is not grounds for a refund, since coverage varies by country and vehicle.
Managing Your Subscription
If you are on a monthly or annual subscription plan, you can manage it from your account dashboard. You can upgrade, downgrade, or cancel your plan at any time. Changes take effect at the start of your next billing cycle. Unused credits from subscription plans roll over for up to 3 months. If you cancel, you retain access to any remaining credits until they expire. Auto-renewal can be toggled off in your billing settings.